Shipping policy

SHIPPING RATES

The shipping cost may depend on the number of boxes purchased and will be calculated at checkout. We have same day dispatch on items ordered before 12pm Monday–Friday.

Royal Mail 48 Hr UK/ Parcelforce 48 Hr UK

• Orders usually arrive within 2 Business days from the date of the order if it was placed before 12pm.
• Fully trackable.
• Signature on delivery.
• No delivery to PO boxes.
• Card left after attempted delivery to informing whether delivery will be attempted next day or to be collected from post office or depot.

   

Age Verification: 

As a responsible provider of alcohol, we are committed to ensuring that our products are only sold to individuals of legal drinking age. Therefore, we rigorously verify the age of all customers placing orders with us. By completing a purchase on our platform, you affirm that you are at least 18 years old and legally eligible to buy alcohol in the UK.

We take this obligation seriously and reserve the right to request proof of age before fulfilling any orders. The customer’s age to be verified by the driver upon delivery by showing a valid ID. In addition, via the Challenge 25 service, Royal Mail and Parcelforce sends the recipient a notification when the package is delivered. This notification specifically states that the recipient should have ID ready. Failure to provide satisfactory proof of age may result in the cancellation of your order and a refund issued accordingly.

Damage or Loss: 

We take great care in packaging and delivering your order to ensure that it arrives in perfect condition. However, if your order is damaged or lost during transit, please contact us immediately, and we will do our best to resolve the issue as quickly as possible.

Returns: 

Due to the nature of our products, we do not accept returns or exchanges, except in cases where the product is defective or damaged. If you receive a defective or damaged product, please contact us within 48 hours of receiving your order, and we will arrange for a replacement or refund.

By placing an order with us, you agree to these shipping policies. If you have any questions or concerns, please do not hesitate to contact us, and we will be happy to assist you